How to Cancel Your Factor Subscription

Wondering how to cancel your Factor subscription? Whether you’re exploring other meal delivery options or simply need a break, we’ve got you covered.

Understanding Factor’s Meal Subscription

Factor, formerly known as Factor 75, is a popular meal delivery service that offers fresh, chef-prepared meals tailored to various dietary preferences. Before diving into the cancellation process, let’s take a closer look at what Factor offers and why it’s gained such popularity among health-conscious consumers.

What Factor Offers

Factor provides a range of meal plans designed to cater to different nutritional needs and preferences. Here’s a quick overview of their main offerings:

• Chef’s Choice: A diverse selection of meals curated by Factor’s culinary team
• Keto: Low-carb, high-fat meals ideal for those following a ketogenic diet
• Calorie Smart: Portion-controlled meals for weight management
• Vegan: Plant-based meals free from animal products
• Veggie: Vegetarian options rich in plant-based proteins and nutrients

Each meal is prepared by professional chefs using high-quality ingredients and is delivered fresh, never frozen, to your doorstep.

Subscription Options and Flexibility

Factor offers flexible subscription options, allowing customers to choose between 4, 6, 8, 12, or 18 meals per week. This flexibility is one of the reasons many people choose Factor for their meal delivery needs.

Meals per Week	Ideal For
4-6	Individuals or couples looking for a few prepared meals
8-12	Those who want most of their weekday meals covered
18	Families or individuals seeking full meal coverage

Pricing Structure

Factor’s pricing is based on the number of meals you choose per week. As of 2024, here’s a breakdown of their pricing structure:

Meals per Week	Price per Meal
4	$15.00
6	$12.83
8	$12.38
12	$11.50
18	$11.00

Note: Prices may vary based on current promotions and your location.

Before You Cancel: Things to Consider

Before you decide to cancel your Factor subscription, it’s worth considering a few alternatives that might better suit your needs without completely cutting ties with the service.

Reasons to Pause Instead of Cancel

1. Temporary lifestyle changes: If you’re going on vacation or have a busy week ahead, pausing your subscription might be a better option than canceling.
2. Trying out alternatives: Pausing allows you to explore other options while keeping your Factor account active.
3. Financial considerations: If budget constraints are temporary, pausing can help you manage costs without losing your account preferences.

Potential Alternatives Within Factor’s Service

• Adjust meal frequency: Consider reducing the number of meals per week instead of canceling entirely.
• Change meal preferences: Explore different meal plans that might better suit your current needs.
• Add-ons and extras: Factor offers additional items like snacks and drinks. These might provide the variety you’re seeking without canceling your main subscription.

Account Management Options

Factor provides several ways to manage your account without canceling:

• Skipping weeks: You can easily skip deliveries for specific weeks through your online account.
• Changing delivery dates: Adjust your delivery schedule to better fit your needs.
• Updating meal selections: Customize your weekly menu to keep things interesting.

Step-by-Step Cancellation Guide

If you’ve decided that canceling your Factor subscription is the best option for you, here’s a detailed guide on how to do so through various methods.

Online Cancellation Process

Canceling your Factor subscription online is straightforward and can be done in a few simple steps:

1. Log into your account on the Factor website.
2. Navigate to subscription settings, usually found under “Account” or “Membership.”
3. Select the cancellation option, which might be labeled as “Cancel Subscription” or “End Membership.”
4. Confirm your cancellation by following the prompts. You may be asked to provide a reason for canceling.

Pro Tip: Take a screenshot of your cancellation confirmation for your records.

Canceling via Phone

If you prefer to speak with a customer service representative, you can cancel your Factor subscription by phone:

1. Call Factor’s customer service at 888-573-5727.
2. Explain that you want to cancel your subscription.
3. Provide necessary information such as your account details and the reason for cancellation.
4. Confirm the cancellation and ask for a confirmation email or number.

What to expect during the call: The representative may offer alternatives or incentives to keep your subscription active. Be prepared to politely decline if you’re certain about canceling.

Email Cancellation Method

While less common, Factor does offer an email option for cancellation:

1. Compose an email to support@factor75.com.
2. Include in your message:
   • Your full name
   • Account email address
   • Reason for cancellation
   • Request for confirmation of cancellation
3. Subject line: Use “Request to Cancel Subscription” for clarity.

Expected response time: Factor typically responds to emails within 24-48 hours. If you don’t receive a response, follow up with a phone call.

Pausing Your Factor Subscription

If you’re not ready to fully cancel, pausing your subscription can be a great alternative:

How to Pause Deliveries

1. Log into your Factor account
2. Navigate to the “Subscription” or “Delivery Schedule” section
3. Look for an option to “Pause Subscription” or “Skip Deliveries“
4. Select the duration for which you want to pause

Duration Options for Pausing

Factor typically allows you to pause your subscription for:

• 1 week
• 2 weeks
• 4 weeks
• Custom duration (up to several months)

Reactivating Your Subscription

To reactivate:

1. Log back into your account
2. Go to the “Subscription” section
3. Choose “Resume Subscription” or a similar option

Remember: Pausing your subscription ensures your account preferences and any credits are preserved.

Managing Your Factor Account

Effective account management can enhance your experience with Factor and potentially eliminate the need for cancellation.

Skipping Weeks

• Log into your account
• Go to your upcoming deliveries
• Select “Skip” for the weeks you want to miss
• Confirm your changes

Tip: You can usually skip weeks up to several months in advance.

Changing Meal Preferences

1. Access your account settings
2. Look for “Meal Preferences” or “Dietary Settings“
3. Update your preferences (e.g., switching from Keto to Calorie Smart)
4. Save your changes

Updating Payment Information

Keeping your payment information current is crucial:

1. Go to “Payment Methods” in your account settings
2. Add a new card or update existing information
3. Set your preferred payment method

Important: Ensure your payment method is up to date to avoid any service interruptions.

Factor’s Cancellation Policy

Understanding Factor’s cancellation policy is crucial for a smooth cancellation process.

Deadlines for Cancellation

• Weekly subscriptions: Cancel by 11:59 PM CT on Wednesday for the following week’s delivery.
• Monthly subscriptions: Cancel at least 5 days before your next billing date.

Refund Policy

Factor generally does not offer refunds for cancellations made after the cutoff time. However, they may make exceptions for:

• Damaged or spoiled meals
• Delivery errors

Handling Pending Orders

If you have pending orders at the time of cancellation:

• Orders already processed will still be delivered
• You will not be charged for future orders after the cancellation is processed

Customer Experiences

Understanding other customers’ experiences can provide valuable insights into the Factor service and cancellation process.

Positive Aspects of Factor’s Service

Many customers appreciate:

• The quality and freshness of meals
• Convenience of pre-prepared, healthy options
• Variety of meal plans catering to different diets

Common Reasons for Cancellation

Customers often cite the following reasons for canceling:

1. Cost considerations
2. Desire for more meal variety
3. Changes in dietary needs or preferences
4. Improved cooking skills or more time to prepare meals

Post-Cancellation Feedback

Some customers report:

• Smooth cancellation process
• Appreciation for the flexibility to rejoin later
• Occasional offers to rejoin at a discounted rate

Alternatives to Factor

If you’re looking for options beyond Factor, consider these alternatives:

Similar Meal Delivery Services

1. HelloFresh: Offers meal kits with fresh ingredients and recipes
2. Blue Apron: Known for chef-designed recipes and wine pairings
3. Freshly: Provides fully prepared meals, similar to Factor

Meal Kit Options

• Home Chef: Customizable meal kits with various dietary options
• Green Chef: Focuses on organic ingredients and diverse diet plans

Local Meal Prep Services

• Research local businesses offering meal prep services in your area
• These often provide fresher options and support local economies

Comparison Table: Factor vs. Alternatives

Service	Pre-prepared Meals	Meal Kits	Dietary Options	Price Range
Factor	Yes	No	Keto, Vegan, Low-Cal	$11-$15 per meal
HelloFresh	No	Yes	Vegetarian, Low-Cal	$8-$12 per serving
Blue Apron	No	Yes	Vegetarian, WW-approved	$9-$13 per serving
Freshly	Yes	No	Gluten-Free, Low-Cal	$9-$12 per meal

Making the Most of Your Remaining Subscription

If you’ve decided to cancel but still have time left on your subscription, here are some tips to maximize its value:

Using Up Credits

• Check your account for any unused credits
• Apply credits to future deliveries before cancellation takes effect

Trying Different Meal Options

• Experiment with meal plans you haven’t tried before
• This might help you discover new favorites or reconsider cancellation

Freezing Meals for Later Use

Most Factor meals can be frozen for later consumption:

1. Transfer meals to freezer-safe containers
2. Label with the date of freezing
3. Consume within 2-3 months for best quality

Rejoining Factor After Cancellation

If you decide to return to Factor after canceling, the process is usually straightforward:

Process for Reactivating Your Account

1. Visit the Factor website and log in to your previous account
2. Look for an option to “Reactivate Subscription”
3. Choose your new meal plan and preferences
4. Update payment information if necessary

New Customer Promotions vs. Returning Customer Options

• New customers often receive significant discounts on their first order
• Returning customers may be offered loyalty bonuses or special “welcome back” promotions

Tip: Check your email for special offers from Factor after cancellation. They often send promotions to encourage customers to return.

Conclusion

Canceling your Factor subscription doesn’t have to be a daunting task. Whether you choose to cancel online, by phone, or via email, the process is designed to be straightforward. Remember, you always have the option to pause your subscription or adjust your meal preferences if you’re not quite ready to cancel completely.

Factor’s meal delivery service offers quality, convenience, and variety, but it’s understandable that your needs or circumstances may change. By following the steps outlined in this guide, you can make an informed decision about your subscription and handle the cancellation process with ease.

FAQs

Does Factor charge weekly or monthly?

Factor typically charges on a weekly basis, coinciding with your weekly meal deliveries. However, they may offer monthly subscription options for certain plans.

Can I get a refund for unused meals?

Factor generally does not offer refunds for unused meals. However, they may make exceptions for quality issues or delivery errors. Contact customer service for specific cases.

What happens to my account data after cancellation?

Factor typically retains your account information for a period after cancellation. This allows for easy reactivation if you choose to return. For data privacy concerns, you can request data deletion by contacting customer support.