How to Cancel SoulCycle Membership: A Complete Guide

A few months ago, I found myself considering how to cancel my SoulCycle membership. At first, I’d been completely hooked—the energy, the motivation, the intense workouts all kept me coming back week after week. But over time, things changed. Between new work responsibilities, budget shifts, and wanting to explore other fitness options, it became clear that my SoulCycle days might be winding down. If you’re finding yourself in a similar spot—maybe life’s demands are pulling you in different directions, or perhaps you’re just ready for something new—don’t worry.

From calling customer support to canceling via email and even canceling in person, this article covers every possible method. We’ll also address common questions, explain policies around remaining class credits, cancellation fees, and highlight details that can make the process smoother.

SoulCycle Membership Policies

Understanding your SoulCycle membership terms is essential before beginning the cancellation process. Policies can vary depending on the type of membership (monthly or annual) and where you signed up—through the app, website, or in-person at a studio. These details affect how and when you can cancel and whether fees apply.

SoulCycle requires a certain notice period for cancellations to avoid being charged for the next billing cycle. For most memberships, this period is anywhere from 7 to 30 days. Failing to cancel within this window may mean additional charges on your account. Having details like your Membership ID and any supporting documents (such as your original contract) is essential, as these help to confirm your membership type and cancellation terms.

Additionally, SoulCycle memberships often include a clause about cancellation fees. Some members, particularly those with promotional or contract-based memberships, may face additional fees if canceling early. Check your membership agreement for specifics, as fees vary based on your plan.

Note: To fully understand your terms, consider logging into your account on the SoulCycle website or app, or contacting SoulCycle customer support directly for clarification.

Canceling SoulCycle Membership by Phone

One of the most direct ways to cancel your SoulCycle membership is by calling customer support. This method is beneficial if you have questions or concerns about specific terms. Speaking to a customer care representative can also ensure that your cancellation is processed immediately, and any follow-up steps are clear.

To begin, locate the SoulCycle customer service number on their website. Make sure to call during business hours, typically from 9 a.m. to 6 p.m., though times may vary by location. Once connected, you’ll need to provide your Membership ID, name, and any verification details like your registered email.

When on the call, clearly state your request to cancel and ask for a confirmation email or reference number. This confirmation serves as proof of your request, which you may need if any discrepancies arise. After the call, keep a record of the date, time, and representative’s name.

Canceling SoulCycle Membership via Email

Canceling via email is ideal if you prefer having a written record of your request. Although it may take longer than a phone call, sending an email provides you with a clear, documented communication trail.

To cancel by email, start by addressing your message to the SoulCycle customer support email address listed on their website. Your subject line should be straightforward—something like “Request to Cancel Membership” to ensure quick processing.

In the body of your email, include your name, Membership ID, and the reason for cancellation (optional but sometimes requested). Be sure to include your contact details, such as your phone number and email, in case they need to reach you for additional information. Finally, request a confirmation email once the cancellation is processed.

Sample Email:

Subject: Request to Cancel SoulCycle Membership

Dear SoulCycle Support Team,

I would like to request the cancellation of my SoulCycle membership. My details are as follows:

• Name:
• Membership ID:
• Registered Email:

Please confirm the cancellation by email, and let me know if you require any further information.
Thank you,
[Your Name]

While response times can vary, SoulCycle generally replies within 2-3 business days. Once you receive confirmation, your membership will officially be canceled.

Tip: Check your email’s spam folder if you haven’t heard back within a few days, as some confirmations may end up there.

Canceling SoulCycle Membership In-Person at a Studio

If you prefer a hands-on approach, visiting a SoulCycle studio in person to cancel might be the most effective method. This can be particularly useful if you have questions about any remaining class credits or need clarity on specific terms. Speaking with a representative on-site allows for immediate action and clarifications.

Begin by locating your nearest SoulCycle studio—you can find this information on the SoulCycle app or website. Before heading to the studio, confirm their business hours to ensure you can speak to someone directly.

Once you arrive, ask to speak with a manager or designated customer support representative who can assist with cancellations. They will likely request your Membership ID and a form of identification to verify your account. Once you’ve processed the cancellation, ask for a written confirmation or receipt, as this will serve as proof of cancellation.

What Happens After You Cancel?

Once your SoulCycle membership is officially canceled, there are a few things you should keep in mind to avoid surprises in the following billing cycle. Knowing what to expect can help prevent issues like unexpected charges or lost class credits.

Aspect	Details
Final Charges	Any remaining balance may be billed, so ensure you’ve settled your account.
Class Credits	Most unused class credits are non-refundable and may expire upon cancellation. Check with the studio if you’re unsure.
Billing Cycle	Ensure you’ve canceled well before your next billing cycle begins to avoid being charged again.
Confirmation Email	Always request a cancellation confirmation to ensure your account status is updated.

Typically, you will lose access to your SoulCycle account and class scheduling privileges once the cancellation is processed. If you wish to join again, SoulCycle may allow re-enrollment without penalty, but any promotional offers or perks tied to your initial membership might not carry over.

Tip: If you’ve paid for classes individually, check if you have any remaining credits before canceling. SoulCycle does not typically refund unused credits, so make the most of any classes left on your account.

Final Checklist for a Smooth SoulCycle Membership Cancellation

Canceling a membership can feel overwhelming, but having a checklist can help ensure nothing slips through the cracks.

1. Verify Membership Terms: Understand cancellation fees, notice periods, and any remaining class credits.
2. Prepare Documentation: Have your Membership ID, personal details, and any relevant documents on hand.
3. Choose Your Method: Decide between calling, emailing, or visiting in person.
4. Request Confirmation: Ensure you receive a confirmation number or email as proof of cancellation.
5. Check Final Billing: Review your next billing cycle to confirm you won’t be charged again.

By following this checklist, you can navigate the process confidently and minimize any potential issues with your SoulCycle account.

Alternatives to SoulCycle

If you’re looking to continue indoor cycling or high-intensity workouts elsewhere, there are plenty of options. Consider studios like Flywheel, Peloton classes, or independent gyms with spin classes. These alternatives can offer varied pricing structures, flexibility, and unique membership options to suit your fitness needs.

For those wanting to stick with high-intensity workouts, trying a digital fitness platform may be a great way to keep up with your fitness goals without a studio membership.

“Leaving SoulCycle doesn’t mean the end of your fitness journey. There’s a whole world of cycling classes and workout styles to explore!”

Conclusion

In conclusion, canceling your SoulCycle membership can feel complicated, but with the right approach, it’s manageable and straightforward. By reviewing your membership terms, preparing necessary details, and following your preferred cancellation method—whether by phone, email, or in-person—you can ensure the process goes smoothly. Don’t forget to request a confirmation to avoid future billing surprises and double-check any unused class credits before finalizing.

With this complete guide, you’re equipped to cancel confidently while exploring new fitness opportunities. Remember, whether you choose another cycling class or a different workout path, the end of one membership can mark the beginning of a refreshed fitness journey.

FAQs

Will I Be Charged a Cancellation Fee?

Cancellation fees depend on your membership type and the terms you agreed to at signup. Contract-based memberships or promotional plans often carry fees for early termination. SoulCycle’s Terms and Conditions outline these fees, so check your original membership agreement for clarity.

Can I Pause My Membership Instead?

SoulCycle may offer options to freeze or pause memberships under certain circumstances, such as medical or personal reasons. This can be a good alternative if you’re not ready to cancel but need a temporary break. Contact SoulCycle customer support to see if this option applies to your account.

How Long Does It Take to Cancel?

Generally, SoulCycle requires at least 7-30 days’ notice to cancel before the next billing cycle. This notice period varies based on the membership type. If you’ve missed the cut-off date, you may be billed for one more cycle before the cancellation takes effect.