How to Cancel Your Public Storage Account? Complete Process

After moving to a new home, I realized I no longer needed the extra space at Public Storage. If you’re in a similar situation—whether you’re moving, downsizing, or just don’t need the storage anymore—you might be wondering how to cancel your Public Storage account. Don’t worry, it’s a straightforward process, and I’m here to guide you through it step-by-step, so you can close your account without any hassle.

Understanding Your Public Storage Agreement

Before you start packing boxes and planning your move-out, it’s crucial to understand the terms of your rental agreement with Public Storage. This knowledge will help you navigate the cancellation process more effectively and avoid any unexpected surprises.

Types of Rental Agreements

Public Storage typically offers two main types of rental agreements:

1. Month-to-month rentals: These offer flexibility, allowing you to cancel with relatively short notice.
2. Fixed-term leases: These commit you to a specific rental period, usually with penalties for early termination.

“Knowledge is power. Understanding your rental agreement is the first step to a smooth cancellation process.” – Storage Expert

Notice Requirements for Cancellation

Most Public Storage agreements require a notice period before cancellation. This is typically 7-30 days, depending on your specific contract. It’s essential to check your agreement or contact customer service to confirm the required notice for your unit.

Potential Fees and Penalties

Be aware of any potential costs associated with canceling your account:

• Early termination fees: Applicable if you’re breaking a fixed-term lease.
• Cleaning fees: If you leave the unit in poor condition.
• Unpaid rent: Any outstanding balance on your account.

Preparing to Cancel Your Public Storage Account

Proper preparation can make the cancellation process much smoother. Here’s what you need to do:

Inventory Your Stored Items

1. Create a detailed list of everything in your storage unit.
2. Decide what to keep, sell, donate, or discard.
3. Estimate how many boxes or trips you’ll need for moving.

Plan Your Move-Out Logistics

• Schedule movers or rent a truck if needed.
• Gather packing materials like boxes, tape, and bubble wrap.
• Recruit friends or family to help with the move.

Consider Timing

Aim to cancel before your next auto-renewal date to avoid being charged for an additional month. If possible, plan your move-out for a weekday when storage facilities are less busy.

Step-by-Step Cancellation Process

Follow these steps to ensure a smooth cancellation of your Public Storage account:

Emptying Your Storage Unit

1. Start early: Don’t underestimate the time it takes to empty a storage unit.
2. Use a system: Sort items as you remove them (keep, donate, sell, discard).
3. Be efficient: Load larger items first, filling gaps with smaller boxes.

Cleaning the Storage Space

Public Storage expects you to return the unit in the same condition you received it. Here’s a cleaning checklist:

• Sweep the floor thoroughly
• Remove any nails or hooks from walls
• Wipe down surfaces
• Check for and remove any trash or debris

“Leave your storage unit better than you found it. It’s not just courteous; it can help avoid cleaning fees.” – Professional Organizer

Removing Your Lock

Don’t forget to remove your personal lock from the unit. If you’re using a Public Storage lock, return it to the facility office.

Notifying Public Storage of Your Move-Out Date

Contact Public Storage to inform them of your intended move-out date. This can typically be done through various methods:

• In-person at the facility office
• Phone call to customer service
• Online through your customer portal
• Via certified mail

Cancellation Methods

Public Storage offers several ways to cancel your account. Choose the method that’s most convenient for you:

In-Person Cancellation

Advantages:

• Immediate confirmation
• Ability to address any issues on the spot

Disadvantages:

• Limited to office hours
• May require waiting if the office is busy

What to bring:

• Valid ID
• Unit key or lock combination
• Any paperwork related to your rental agreement

Cancelling via Phone

Follow these steps for a smooth phone cancellation:

1. Call Public Storage customer service at 1-800-688-8057
2. Have your account number and unit information ready
3. Clearly state your intention to cancel
4. Ask for confirmation of your cancellation request
5. Note down the name of the representative you spoke with

Pro tip: Call during off-peak hours for shorter wait times.

Online Cancellation Through Customer Portal

1. Log in to your Public Storage account
2. Navigate to the “My Account” or “Manage Unit” section
3. Look for an option to cancel or terminate your rental
4. Follow the prompts to complete the cancellation process
5. Save or print the confirmation page for your records

Cancellation by Certified Mail

For a paper trail of your cancellation request:

1. Write a formal cancellation letter including:
   • Your full name and address
   • Storage unit number and facility address
   • Account number
   • Intended move-out date
   • Request for confirmation of cancellation
     
2. Send the letter via certified mail with return receipt to:

   Public Storage
   Customer Service
   P.O. Box 25050
   Glendale, CA 91221-5050

Post-Cancellation Steps

After initiating your cancellation, take these important steps:

1. Obtain a final bill: Request a detailed final statement of your account.
2. Return company-owned items: If applicable, return any locks, access cards, or other items provided by Public Storage.
3. Confirm account closure: Get written confirmation that your account has been closed.
4. Request a refund: If you’re owed any money, such as a security deposit, ask about the refund process.

Changing Your Storage Unit Size Instead of Cancelling

Sometimes, you might need more or less space rather than cancelling altogether. Public Storage offers options to change your unit size:

Current Need	Suggested Action
More space	Upsize to a larger unit
Less space	Downsize to a smaller unit
Temporary extra space	Rent an additional unit short-term

To request a unit transfer:

1. Contact your local Public Storage facility
2. Discuss available units and pricing
3. Schedule a transfer date
4. Plan your move between units

Public Storage Refund Policy

Understanding Public Storage’s refund policy can help you plan your finances:

• Security deposits are typically refundable if the unit is left in good condition.
• Prepaid rent may be partially refunded, depending on your move-out date.
• Refunds are usually processed within 14-30 days after account closure.

“Always read the fine print regarding refunds. It can save you from unexpected financial surprises.” – Consumer Rights Advocate

Alternatives to Public Storage

If you’re looking for different storage options, consider these alternatives:

1. Other national storage companies:
   • U-Haul Storage
   • CubeSmart
   • Extra Space Storage
     
2. Local storage options:
   • Often more flexible and personalized service
   • May offer competitive rates
     
3. Portable storage solutions:
   • PODS
   • 1-800-PACK-RAT
   • U-Pack

Each option has its pros and cons, so research thoroughly to find the best fit for your needs.

Tips for a Smooth Cancellation Experience

Follow these tips to ensure a hassle-free cancellation process:

1. Document everything: Keep records of all communications with Public Storage.
2. Take photos of your empty unit as proof of its condition upon move-out.
3. Get written confirmation of your cancellation and account closure.
4. Keep contact information for your Public Storage facility for future reference.

Wrapping Up

Canceling your Public Storage account doesn’t have to be a daunting task. By understanding your agreement, preparing thoroughly, and following the proper procedures, you can ensure a smooth transition out of your storage unit. Remember to communicate clearly with Public Storage, keep detailed records, and leave your unit in good condition. With this comprehensive guide, you’re well-equipped to navigate the cancellation process with confidence.

FAQs

How do I contact Public Storage customer service?

You can reach Public Storage customer service at 1-800-688-8057 or through their website’s contact form.

What happens if I cancel before my contract ends?

You may be subject to early termination fees. Check your rental agreement or speak with a customer service representative for specific details.

Can I cancel online if I signed up in person?

Yes, in most cases you can cancel online regardless of how you initially signed up. Log into your online account or contact customer service for assistance.

How long does the cancellation process usually take?

The process can typically be completed within one to two weeks, depending on your notice period and how quickly you can vacate the unit.

What if I have items I can’t move out by the cancellation date?

Communicate with Public Storage as soon as possible. They may offer options such as a short-term extension or help you transfer to a smaller unit temporarily.

By following this comprehensive guide, you’ll be well-prepared to cancel your Public Storage account efficiently and with minimal stress. Remember, clear communication and proper preparation are key to a smooth cancellation process.