Orangetheory Fitness has made waves in the fitness world with its heart-rate-based interval training and community-driven workouts. While it’s a favorite for many, there may come a time when you need to cancel your membership. Whether it’s due to financial constraints, a lifestyle shift, or simply wanting to explore other fitness options, canceling your membership should be a straightforward process.
This guide breaks down everything you need to know about how to cancel Orangetheory membership, including the steps, fees, refund policies, and alternatives. Let’s dive into the details to make the process as smooth as possible.
Before Canceling Orangetheory
Canceling a membership involves more than just notifying your studio. Orangetheory operates on a contract basis, meaning you’ll need to understand the terms you agreed to when signing up.
One of the most critical aspects of the cancellation process is the 30-day notice requirement. This means you must inform your studio at least 30 days before you intend to stop your membership. During this notice period, you’ll likely be billed for one final cycle, so it’s essential to plan your cancellation to avoid unexpected charges.
Refund policies are also something to consider. Orangetheory typically does not offer refunds for unused classes or partial months unless you have an extenuating circumstance, such as a medical issue. In such cases, you may need to provide documentation, like a doctor’s note, to qualify for a refund.
Orangetheory Membership Options
Before proceeding with cancellation, it’s helpful to understand the type of membership you have. Orangetheory offers three main membership tiers, each catering to different fitness needs and budgets.
Membership Overview
| Plan | Monthly Fee | Details |
|---|---|---|
| Basic Package | $69–$79 | Includes 4 classes per month, ideal for occasional gym-goers. |
| Elite Package | $99–$109 | Covers 8 classes per month, perfect for those with a regular fitness routine. |
| Premier Package | $159 | Offers unlimited classes, best for fitness enthusiasts who attend frequently. |
Each plan has its pros and cons. For instance, the Basic Package is great for beginners but can quickly feel restrictive if you want to increase your sessions. The Elite Package balances affordability and frequency, while the Premier Package provides the freedom to attend classes without worrying about limits.
How to Cancel Orangetheory Membership
Online Cancellation
Canceling online is one of the easiest options, though availability varies by location. Start by checking if your studio offers this feature through its website or member portal. You’ll typically need to log in and locate the cancellation form.
When filling out the form, include all the required information, such as your full name, membership ID, and reason for cancellation. Be thorough, as incomplete forms could delay the process. Once submitted, follow up with the studio to confirm receipt and processing.
If online cancellation isn’t available, consider sending an email to your studio’s official address. Clearly state your intent to cancel, and don’t forget to request written confirmation for your records.
In-Person Cancellation
Visiting your studio in person is often the most reliable way to cancel. Start by speaking with a staff member, preferably the manager, as they have the authority to process cancellations. Explain your decision politely and fill out the necessary paperwork if required.
Always ask for a confirmation receipt after completing the process. This document serves as proof of cancellation and can help resolve any disputes that may arise later.
Mail Cancellation
If you’re unable to visit the studio or cancel online, sending a cancellation letter through certified mail is another option. Begin by drafting a formal letter that includes your full name, membership ID, studio location, and reason for cancellation.
Here’s an example template:
Subject: Membership Cancellation Request
Dear [Studio Name],
I am writing to request the cancellation of my Orangetheory membership. My details are as follows:
- Full Name:
- Membership ID:
- Studio Location:
Please consider this letter as my 30-day notice, as required by my membership agreement. I kindly request confirmation of this cancellation in writing.
Thank you for your assistance.
Sincerely,
[Your Name]
Send this letter via certified mail to ensure it reaches the intended recipient. Keep a copy of the letter and the tracking receipt for your records.
Refunds and Cancellation Fees
Orangetheory has strict refund and cancellation policies, so it’s essential to understand the potential costs involved.
Refunds are typically not offered unless you’re unable to attend due to health reasons or other unavoidable circumstances. In such cases, you’ll need to provide official documentation, such as a doctor’s note.
If you cancel your membership before fulfilling the initial contract term, you might incur a cancellation fee. This fee varies but often ranges between $50 and $100, depending on your studio’s terms. The fee can sometimes be waived if you’ve completed the initial term or if you’re providing sufficient notice.
Tip: Always check your original membership agreement for specific details about cancellation fees and refund eligibility.
How to Freeze Your Orangetheory Membership
If you’re not ready to cancel outright, freezing your membership can be a great alternative. Freezes are particularly useful for short-term breaks, such as vacations or recovering from minor injuries.
Orangetheory typically allows members to freeze their accounts for up to 60 days per year. The process involves notifying your studio and requesting a freeze. There’s usually a small monthly fee, around $15, to maintain your account while it’s inactive.
When requesting a freeze, be clear about the start and end dates. This ensures your account is reactivated on time and prevents unnecessary charges.
Alternatives to Orangetheory Membership
If Orangetheory no longer fits your needs, plenty of other fitness clubs offer unique experiences. Here are some popular alternatives:
Fitness Club Alternatives
| Fitness Club | Monthly Fee | Features |
|---|---|---|
| Planet Fitness | $10–$25 | Affordable memberships, wide availability, basic gym equipment. |
| Anytime Fitness | $30–$50 | 24/7 access, global locations, personal training options. |
| LA Fitness | $29–$39 | Diverse classes, swimming pools, and spacious gyms. |
| Life Time Fitness | $79–$299 | Premium facilities, childcare, and wellness programs. |
Each of these gyms has its strengths, so consider your priorities—whether it’s affordability, accessibility, or luxury—before making the switch.
Final Thoughts
Canceling your Orangetheory membership doesn’t have to be overwhelming. By understanding the cancellation policies, following the correct procedures, and keeping records of all communications, you can navigate the process with ease.
Whether you’re moving on to other fitness options or taking a break, knowing your options—like freezing your account or exploring alternative gyms—can help you make an informed decision.
Remember, fitness is a journey, and it’s okay to pivot when your needs change. If you found this guide helpful, feel free to share it with others who might need the same support!
Frequently Asked Questions
Can I Cancel Orangetheory on the App?
Unfortunately, Orangetheory does not currently support cancellations through its app. You’ll need to cancel online, in person, or via mail.
What Is the Orangetheory Cancellation Fee?
The fee for canceling your membership early typically ranges between $50 and $100. This can vary by location and membership type.
Can You Freeze Orangetheory Membership?
Yes, freezing your membership is an option. Most studios allow freezes for up to 60 days per year, with a small monthly fee of around $15.
Will I Get a Refund for Orangetheory Cancellation?
Refunds are rare and usually only provided in exceptional circumstances, such as medical issues. Always check your studio’s policy.
Joseph Dean is a dedicated author at Techy Nomy, specializing in creating easy-to-follow guides on how to cancel and activate various subscriptions. With a passion for simplifying the digital experience, Joseph delivers clear and concise content to help readers manage their services efficiently.