How to Cancel Your Kayo Subscription?

Are you thinking about canceling your Kayo subscription? Whether you’re looking to cut costs, explore other streaming options, or simply take a break from the world of sports streaming, this guide will walk you through everything you need to know. We’ll cover the ins and outs of Kayo Sports, how to cancel your subscription, and what alternatives are available. Let’s dive in!

Understanding Your Kayo Subscription

Before we jump into the cancellation process, it’s crucial to understand what you’re currently signed up for. Kayo Sports offers different plans to cater to various viewing needs and budgets.

Current Subscription Plans and Pricing

Kayo currently offers two main plans:

1. Kayo Basic Plan: This plan allows you to stream on up to 2 devices simultaneously.
2. Kayo One Plan: This plan is for single-device streaming.

Here’s a breakdown of the current pricing structure:

Plan	Price (AUD)	Simultaneous Streams
Kayo One	$25/month	1 device
Kayo Basic	$35/month	2 devices

Note: Prices are subject to change. Always check the official Kayo website for the most up-to-date information.

Billing Cycles and Renewal Dates

Kayo subscriptions operate on a monthly basis with an auto-renewal policy. This means your subscription will automatically renew each month on the same date you initially signed up, unless you cancel.

Potential Charges Upon Cancellation

It’s important to note that Kayo does not offer prorated refunds. If you cancel mid-billing cycle, you’ll still have access to the service until the end of your current billing period, but you won’t receive a refund for the unused days.

Pre-Cancellation Considerations

Before you hit that cancel button, there are a few things you should consider:

1. Timing is key: To avoid any unexpected charges, cancel your subscription at least 24 hours before your next billing date.
2. Download favorite content: If there’s any content you want to keep, download it before canceling. Remember, once your subscription ends, you’ll lose access to all Kayo Sports content.
3. Check for active promotions: If you’re on a special offer or discount, canceling might mean losing access to these benefits if you decide to resubscribe later.

Step-by-Step Cancellation Guide

Now that we’ve covered the basics, let’s get into the nitty-gritty of how to cancel your Kayo subscription.

Cancelling Directly Through Kayo

Desktop Method

1. Go to the Streamotion Kayo Login Page and sign in to your account.
2. Click on your profile icon in the top right corner.
3. Select ‘My Account’ from the dropdown menu.
4. Scroll down to the ‘Subscription’ section.
5. Click on ‘Cancel Subscription’.
6. Follow the prompts to confirm your cancellation.

Mobile App Method

1. Open the Kayo app on your device.
2. Tap on the ‘More’ tab at the bottom of the screen.
3. Select ‘My Account’.
4. Tap on ‘Subscription’.
5. Choose ‘Cancel Subscription’.
6. Follow the on-screen instructions to complete the process.

Cancelling Through Third-Party Billers

If you signed up for Kayo through a third-party service, you’ll need to cancel through that platform.

Apple App Store

To cancel Kayo billed by Apple:

1. Open the Settings app on your iOS device.
2. Tap on your Apple ID at the top of the screen.
3. Select ‘Subscriptions’.
4. Find and tap on your Kayo subscription.
5. Tap ‘Cancel Subscription’ and confirm.

Google Play Store

1. Open the Google Play Store app.
2. Tap the menu icon and select ‘Subscriptions’.
3. Find your Kayo subscription and tap on it.
4. Tap ‘Cancel Subscription’ and follow the prompts.

Telstra

For Telstra customers:

1. Log in to your Telstra account.
2. Navigate to the ‘Services’ section.
3. Find your Kayo subscription and select ‘Manage’.
4. Choose ‘Cancel Service’ and follow the instructions.

Troubleshooting Common Cancellation Issues

Even with a straightforward process, you might encounter some hiccups. Here are solutions to common problems:

Account Access Problems

If you’re having trouble logging in:

• Double-check your username and password.
• Use the ‘Forgot Password’ option to reset your credentials.
• Contact customer service if issues persist.

Unexpected Charges Post-Cancellation

If you see charges after canceling:

• Check your cancellation confirmation email for the effective date.
• Review your billing history in your account settings.
• Reach out to Kayo support with your cancellation confirmation if needed.

Delayed Cancellation Confirmation

Didn’t receive a confirmation email?

• Check your spam folder.
• Log into your account to verify the cancellation status.
• Use the Live Chat feature on Kayo’s website for immediate assistance.

Post-Cancellation Steps

After successfully canceling your subscription, take these steps to ensure a clean break:

1. Confirm cancellation via email: Keep the confirmation email for your records.
2. Check final billing statement: Ensure there are no unexpected charges.
3. Remove payment information: For extra security, delete your payment details from your Kayo account.

Alternatives to Full Cancellation

Not ready to say goodbye to Kayo Sports completely? Consider these options:

Pausing Your Subscription

Kayo doesn’t currently offer a pause feature, but you can cancel and resubscribe later without penalty.

Downgrading to a Lower-Tier Plan

If cost is a concern, consider switching from Kayo Basic to Kayo One to save $10 per month.

Sharing Accounts

Kayo allows multiple streams on some plans. Consider sharing the cost with a friend or family member to reduce your individual expense.

Exploring Kayo Alternatives

If you’re looking for other options to get your sports fix, here are some alternatives to consider:

Free-to-Air Sports Channels

Don’t forget about free options! Many major sporting events are broadcast on free-to-air channels in Australia.

Other Sports Streaming Services in Australia

Here’s a comparison of popular sports streaming services:

Service	Price (AUD/month)	Key Sports Offered
Foxtel Now	From $54	AFL, NRL, Cricket, Motorsport
Optus Sport	$24.99	Premier League, UEFA Champions League
Stan Sport	$10 (requires Stan subscription)	Rugby Union, Tennis, UEFA Champions League
ESPN+	Available through Foxtel	NBA, MLB, College sports

Note: ESPN+ is not directly available in Australia but can be accessed through Foxtel.

Comparison of Features and Pricing

When considering alternatives, look at:

• Range of sports and leagues covered
• Live and on-demand content availability
• Number of simultaneous streams
• Video quality (HD, 4K options)
• Additional features like multi-view or mini-match replays

Resubscribing to Kayo

Changed your mind? Here’s what you need to know about coming back to Kayo:

Reactivation Process

1. Visit the Kayo website or open the app.
2. Log in with your existing credentials.
3. Choose your preferred plan.
4. Update your payment information if necessary.
5. Confirm your subscription.

New Subscriber Promotions

Keep an eye out for special offers. Kayo occasionally runs promotions for new and returning customers, such as discounted rates or extended free trials.

Changes in Plans or Features

Before resubscribing, check for any updates to plans, pricing, or features that may have occurred since you last used the service.

Customer Support Options

If you need additional help, Kayo offers several support channels:

• Live Chat: Available on the Kayo website for real-time assistance.
• Email inquiry: For less urgent matters, send an email to their support team.
• Online help resources: Kayo’s website has a comprehensive FAQ section.
• Community forums: Engage with other users to troubleshoot issues or share experiences.

Conclusion

Canceling your Kayo subscription doesn’t have to be a hassle. By following this guide, you can navigate the process smoothly and make informed decisions about your sports streaming options. Remember, whether you’re taking a break or exploring other services, the world of live sports and on-demand sports content is vast and ever-evolving.

FAQs

Can I get a refund after cancelling?

Kayo does not offer refunds for partial billing periods. You’ll have access until the end of your current billing cycle.

Will I lose access immediately after cancelling?

No, you’ll retain access until the end of your current billing period.

Can I cancel during a free trial?

Yes, you can cancel during the 7-day free trial period without being charged.

How do I cancel if I subscribed through a third party?

You’ll need to cancel through the platform you used to subscribe (e.g., Apple App Store, Google Play Store, or Telstra).

What happens to my viewing history and preferences?

Your viewing history and preferences are typically saved in case you decide to resubscribe later.

Remember, whether you’re a fan of cricket, rugby union, motorsport, or any other sport, there are always options available to catch your favorite games and events. Happy streaming!