How to Cancel Your Care.com Membership?

I remember when I signed up for a Care.com membership to find a reliable pet sitter while I was on vacation. Once I found the perfect caregiver, I realized I no longer needed the premium features. If you’ve ever found yourself in a similar situation—whether you’ve hired someone or just want to avoid extra charges—you might wonder how to cancel your Care.com membership.

In this article, we’ll walk you through every way to cancel your Care.com membership, address common questions, and clarify the differences between canceling a subscription and permanently closing an account. We’ll even include extra tips for managing subscription services on other platforms to help you avoid unwanted charges in the future.

Understanding Care.com Membership Types

Care.com has two main types of memberships:

• Free Membership: Provides limited access to Care.com features. Users can post jobs and view profiles but can’t message caregivers.
• Premium Membership: Paid subscription that allows access to additional features, including messaging caregivers directly, background check services, and expanded viewing options.

Canceling a free membership is straightforward—you simply stop using the service. However, canceling a Premium Membership requires a few extra steps.

“Premium membership opens doors to essential caregiver vetting tools, but cancellation can be a different journey.”

Step-by-Step Guide: How to Cancel Care.com Premium Membership

For users who’ve subscribed to Care.com’s Premium Membership, there are several ways to cancel based on where and how you signed up. Below, we’ll outline the main cancellation options.

Canceling via the Website

The easiest way to cancel is directly through Care.com’s website. Here’s how:

1. Log into your Account: Start by signing in to your User Account on the Care.com website.
2. Navigate to Account Settings: Once logged in, click on your profile or account settings. This is usually found in the top-right corner of the dashboard.
3. Select Membership: Look for the “Membership” tab. Here, you’ll see your current membership plan.
4. Cancel Membership: Click on the “Cancel Membership” option, and follow the prompts to confirm your cancellation. You might be asked to provide a reason for leaving, which is optional.

Tip: Be sure to check for a cancellation confirmation email, as this will confirm that your cancellation was successful. Without confirmation, you may still be billed in the next cycle.

Canceling Care.com Membership via Email

If you’re unable to cancel through the website, or if you want a documented record of your cancellation request, you can cancel via email by contacting Care.com’s Customer Support at careteam@care.com. Here’s a sample email template:

Subject: Request to Cancel Care.com Membership

Dear Care.com Support,

I am writing to request the cancellation of my Premium Membership on Care.com. My account information is as follows:
- Full Name:
- Email Address Registered with Care.com:

Please confirm the cancellation by responding to this email. Thank you for your assistance.

Best regards,
[Your Name]

This method may take a few business days, so be sure to send your request well before your billing date to avoid any recurring charges.

How to Cancel Care.com on an Apple iOS Device

For those who signed up through the Care.com app on an Apple iOS device (such as an iPhone or iPad), subscription management must go through Apple ID settings rather than the Care.com app itself. Here’s the process:

1. Open Settings: On your Apple device, open the “Settings” app.
2. Access Apple ID: Tap on your name at the top to open Apple ID settings.
3. Subscriptions: Select the “Subscriptions” option, where you’ll see a list of all active subscriptions associated with your Apple ID.
4. Locate Care.com: Find the Care.com subscription and tap on it.
5. Cancel Subscription: Tap on “Cancel Subscription” and confirm the cancellation when prompted.

Using Apple to manage your subscription cancellation ensures that Apple stops the charges, not Care.com directly.

Note: For any issues with canceling through Apple, consider reaching out to Apple Support or visiting an Apple Store for assistance.

Canceling on an Android Device (Google Play)

If you signed up for Care.com using an Android device, here’s how to cancel:

1. Open the Google Play Store: Ensure you’re signed in to the Google account associated with your Care.com subscription.
2. Access Subscriptions: In the Play Store, tap the menu icon and go to “Subscriptions.”
3. Select Care.com: Find the Care.com subscription in your list.
4. Cancel Subscription: Tap on “Cancel Subscription” and confirm when prompted.

Canceling through Google Play will immediately stop recurring charges from Care.com, though you may still retain access until the end of your billing period.

Method	Platform	Process
Apple (iOS)	iPhone/iPad	Manage via Apple ID Settings > Subscriptions > Care.com > Cancel Subscription
Google (Android)	Android	Google Play Store > Menu > Subscriptions > Care.com > Cancel Subscription
Care.com Website	Any Device	Care.com Account Settings > Membership > Cancel Membership
Email	Any Device	Contact careteam@care.com with a request to cancel

How to Close Your Care.com Account Permanently

Canceling a subscription is different from permanently closing your account. If you want to delete your entire Care.com User Account, here’s what to do:

1. Login: Sign in to Care.com on a web browser.
2. Go to Account Settings: Open the account settings section.
3. Select Close Account: Look for an option to close or delete the account. Confirm by following the prompts.

Important: Once your account is deleted, you’ll lose all information tied to it, including saved caregivers, payment history, and messaging records. Consider downloading important data or taking screenshots before deletion.

Permanently closing an account means you won’t have access to caregiver services or historical data, even if you decide to return in the future.

What to Expect After Cancellation

After you’ve canceled your membership, here’s what to anticipate:

• End of Premium Features: Most features tied to the Premium Membership will stop immediately or at the end of your billing cycle. This includes the ability to message caregivers and access certain background check options.
• Confirmation Email: Care.com typically sends an email to confirm your cancellation. If you don’t receive this email, contact their Customer Care Team at 1-877-227-3115.
• Possible Refunds: Refund policies may vary. In some cases, if you cancel mid-cycle, you may still have access until the end of the period. Refunds are generally not provided unless there’s a special circumstance.

Contacting Care.com Customer Support

If you’re struggling with any step of the cancellation process, Care.com’s Customer Support is available to assist you. Here’s how to reach them:

• Phone Support: Call 1-877-227-3115 for direct help.
• Live Chat: Often available through the Care.com website during business hours.
• Email Support: Contact careteam@care.com for support via email.

Tip: If you need immediate assistance, phone support is usually faster. For documentation, however, email can provide you with a written record.

Conclusion

Canceling a Care.com membership is straightforward once you know the right steps based on your device and how you signed up. Whether you’re managing a subscription cancellation on an iPhone, Android, or directly on the website, the instructions above provide a clear path. If you encounter issues, reach out to Customer Support or check your email for cancellation confirmation to avoid any surprise charges.

Frequently Asked Questions

Below are some common questions Care.com members have about canceling their membership.

Can I Cancel My Care.com Membership on My Phone?

Yes, you can cancel through mobile by following platform-specific steps:

• Apple iOS Device: Cancel through Apple ID settings.
• Android: Cancel through the Google Play Store.
• Care.com Website: Accessible on mobile browsers as well.

Is It Possible to Cancel Care.com After One Month?

Care.com offers flexibility in membership management, so you can cancel at any time. However, be mindful of the billing cycle; if you cancel mid-month, you’ll likely retain access until the end of the current billing period. Refunds are generally not provided for partial months.

Will My Data Be Deleted After Canceling My Account?

Canceling your membership doesn’t delete your account data. If you wish for complete data deletion, follow the steps for permanently closing your Care.com account. Note that closing the account means you’ll lose access to all saved information.