How To Cancel A Pretty Little Things Order? Complete Process

I remember the first time I rushed into an order on PrettyLittleThing—it was late at night, and I was scrolling through their trendy collection, adding items to my cart without a second thought. The next morning, I realized I’d made a mistake and wanted to cancel, but I had no idea where to begin. If you’ve found yourself in a similar situation, knowing how to cancel a PLT order can be a lifesaver. This guide will walk you through the process step by step, so you can handle your order cancellations like a pro.

Understanding PLT’s Cancellation Policy

Before diving into the nitty-gritty of canceling your order, it’s crucial to understand PrettyLittleThing’s policies. PLT, like many fast fashion brands, operates on a quick turnaround model. This means that once you place an order, it’s processed rapidly to ensure speedy delivery.

“At PrettyLittleThing, we aim to process orders as quickly as possible to get your new looks to you ASAP!” – PLT Customer Service

This swift processing can make canceling an order challenging, but not impossible. Here’s what you need to know:

• Time frame: The window for canceling an order is extremely short, typically just a few hours after placing it.
• Order status: Cancellation is only possible if your order hasn’t been processed or shipped yet.
• Exceptions: Some items, particularly those on sale or part of special promotions, may have different cancellation policies.

Step-by-Step Guide to Canceling Your PLT Order

If you’ve decided to cancel your PLT order, follow these steps:

1. Check your order status
   • Log into your PLT account
   • Navigate to the ‘My Orders’ section
   • Look for the status of your recent order
     
2. Use the PLT website or app
   • If your order is still processing, look for a ‘Cancel Order’ option
   • Click this option and follow the prompts
     
3. Contact customer service
   • If there’s no cancellation option, reach out to PLT’s customer service immediately
   • Use the live chat feature for the quickest response
     
4. Prepare necessary information
   • Have your order number ready
   • Be prepared to explain why you’re canceling

Remember, time is of the essence when it comes to canceling a PLT order. The sooner you act, the better your chances of successful cancellation.

When Cancellation Isn’t Possible

If you’ve missed the window for cancellation, don’t panic. There are still options available:

Refusing Delivery

• When the package arrives, simply refuse to accept it
• The item will be returned to PLT
• You’ll receive a refund once they process the return

Initiating a Return

PLT has a return policy that allows you to send items back within 28 days of receipt. Here’s what you need to know:

1. Items must be in original condition (unworn, unwashed, with tags)
2. Use the PLT return portal to create a return label
3. Package your items securely, preferably in the original packaging
4. Ship using USPS or your local post office

Note: Return shipping is not free, so factor this cost into your decision.

Reselling Options

If you’re outside the return window or don’t want to deal with returns, consider:

• Selling the item on secondhand fashion apps
• Gifting to a friend or family member
• Donating to a local charity

The PLT Refund Process

Understanding the refund process is crucial when dealing with order cancellations or returns.

Refund Type	Processing Time	Notes
Full Refund	3-5 business days	For successful cancellations or returns
Partial Refund	3-5 business days	For partial order cancellations
Store Credit	Immediate	Option for quicker refunds

How to track your refund:

1. Log into your PLT account
2. Go to ‘My Orders’
3. Select the relevant order
4. Check the refund status

If you haven’t received your refund after 14 days, contact PLT customer service.

Troubleshooting Common Issues

Even with the best intentions, you might encounter some hiccups in the cancellation or return process. Here’s how to handle common issues:

Order Already Shipped

If your order has already shipped, you’ll need to wait for it to arrive and then initiate a return. In the meantime:

• Track your package using the provided tracking number
• Prepare for the return process by keeping all packaging and tags intact

Non-Responsive Customer Service

During peak seasons, PLT’s customer service might be overwhelmed. If you’re having trouble getting through:

• Try different contact methods (email, chat, social media)
• Be patient but persistent
• Document all your attempts to contact them

Tracking Number Problems

If your PLT tracking number isn’t working:

• Wait 24-48 hours after receiving it, as it might take time to activate
• Check if your order was split into multiple packages
• Contact PLT customer service if the issue persists

Tips for Smoother Future Transactions

To avoid the need for cancellations in the future, consider these tips:

1. Understand PLT’s sizing and fit
   • Read size guides carefully
   • Check customer reviews for fit information
     
2. Read reviews before purchasing
   • Look for comments on quality and sizing
   • Pay attention to photos shared by other customers
     
3. Familiarize yourself with the return policy
   • Know your rights and options before making a purchase
   • Understand any exceptions or special conditions
     
4. Double-check your cart before checkout
   • Ensure all sizes and quantities are correct
   • Review your shipping address

PLT Customer Service

When dealing with order issues, PLT’s customer service can be your best ally. Here’s what you need to know:

Contact methods:

• Email: customer.services@prettylittlething.com
• Live chat: Available on the PLT website
• Social media: Response times may vary

Best times to reach out:

• Early morning or late evening for quicker response times
• Avoid peak shopping periods (weekends, holidays) if possible

What to expect:

• Have your order number and details ready
• Be clear and concise about your issue
• Remain polite, even if frustrated

Comparing PLT’s Policies to Other Fast Fashion Retailers

To put PLT’s policies in context, let’s compare them to other popular fast fashion brands:

Brand	Cancellation Window	Return Period	Free Returns?
PLT	Few hours	28 days	No
ASOS	Before dispatch	28 days	Yes
Boohoo	Before dispatch	28 days	No
Fashion Nova	No cancellations	30 days	No

As you can see, PLT’s policies are fairly standard for the industry, though some competitors offer more flexible options.

Wrapping Up

Navigating the world of fast fashion orders can be tricky, but with this guide, you’re now equipped to handle any PLT order situation. Remember:

• Act quickly if you need to cancel an order
• Familiarize yourself with PLT’s policies before purchasing
• Keep all packaging and tags if you might need to return items
• Don’t hesitate to contact customer service if you have issues

By following these guidelines, you can shop with confidence, knowing you have the knowledge to manage your PLT orders effectively.

FAQs

Can I cancel a PLT order after it’s been dispatched?

Unfortunately, once an order has been dispatched, you can’t cancel it. However, you can refuse delivery or initiate a return once you receive the items.

How long does a PLT refund take to process?

PLT refunds typically take 3-5 business days to process, but can take up to 14 days in some cases.

Will I be charged a fee for canceling my order?

PLT doesn’t charge a cancellation fee, but if you need to return items, you’ll be responsible for the return shipping costs.

Can I change my delivery address instead of canceling?

Once an order is placed, you can’t change the delivery address. If you need to ship to a different address, you’ll need to cancel (if possible) and reorder.

What happens if I used a discount code on my canceled order?

If your order is successfully canceled, any discount codes used will typically be restored to your account for future use. However, it’s best to check with customer service to confirm.