Last year, I found myself needing to cancel my Planet Fitness membership. Life got busy, and my schedule just didn’t have room for regular gym visits anymore. Figuring out how to cancel Planet Fitness membership was more complicated than I expected, with fees and specific steps that weren’t immediately clear.
If you’ve been there, wondering how to quit your gym without getting hit with unexpected charges or endless back-and-forths—you’re not alone. Whether you’re canceling because of a big move, health reasons, or just need to cut expenses, here’s a detailed guide to help you navigate Planet Fitness’s cancellation process smoothly, avoid unnecessary fees, and take control of your membership.
Understanding the Planet Fitness Membership Contract
Your membership contract holds the details on cancellation requirements, notice periods, and fees, so it’s important to review it before proceeding with cancellation. Here’s a quick guide on how to interpret the key sections in your contract.
Why Your Contract Matters
The contract outlines essential information like the billing cycle, cancellation terms, and membership obligations. Even if you’ve had your membership for a while, reviewing these details can prevent misunderstandings when you cancel.
Key Contract Terms to Review
- Billing Cycle: Knowing your billing date can help you avoid unnecessary charges, especially if you’re cancelling close to a payment date.
- Cancellation Notice Period: Many Planet Fitness contracts require a 30-day notice before you can stop payments.
- Annual vs. Monthly Membership: Annual memberships often have stricter cancellation terms and may involve fees, while monthly memberships generally do not.
- Fee Waiver Conditions: Contracts sometimes mention special circumstances like relocation or medical issues that allow for fee waivers.
If you can’t find your contract, contact Planet Fitness customer service or check your online account. Most gyms provide easy access to contract details.
Cancelling a Planet Fitness Membership In Person
Cancelling your membership in person is often the most efficient way to get immediate confirmation. Here’s what you need to know if you choose this route:
Prepare Necessary Information
Before visiting, make sure you have your membership ID, a copy of your contract, and personal ID. These details can help streamline the process, especially if there are any issues with verifying your account.
Write a Cancellation Request
Although not always required, having a written cancellation request can ensure there are no miscommunications. In your request, include:
- Your name, membership ID, and the date of the request.
- A clear statement of your intention to cancel the membership.
- Any relevant documents, like medical proof or relocation records, if applicable.
Visit During Customer Service Hours
Double-check your gym’s customer service hours before you go. Many Planet Fitness locations only handle cancellations during specific times, and going at the right time can save you from multiple trips.
Request a Written Confirmation
When you speak with the representative, request a written confirmation of your cancellation. This serves as proof that you initiated the process and can prevent issues with continued billing.
Tip: Keep all documentation related to the cancellation for at least a few months. This way, if there are any charges after cancellation, you have the records you need to resolve them quickly.
Cancelling a Planet Fitness Membership by Certified Letter
Cancelling by certified letter is another reliable option, especially if visiting in person isn’t feasible. This approach also provides a tracking number and proof of delivery, which is helpful if there are issues later.
Draft Your Cancellation Letter
Your letter should be concise and include:
- Your full name, address, membership ID, and Planet Fitness location.
- A brief statement explaining that you want to cancel the membership.
- The date of your last planned visit (or the last day of billing).
- Contact information in case they need to follow up with you.
Sample Statement:
“Please consider this my formal request to cancel my Planet Fitness membership. My membership ID is [ID number]. I request that all future billing stop as of [date].”
Send the Letter by Certified Mail
Take the letter to your local post office and send it with certified mail. This way, you’ll get a tracking number to confirm that Planet Fitness has received your cancellation request.
Follow Up If Necessary
If you don’t receive any acknowledgment within a week or two, consider calling customer service. Explain that you sent a certified letter and provide the tracking number as proof.
| Cancellation Method | Pros | Cons |
|---|---|---|
| In-Person Cancellation | Quick confirmation, immediate | May require multiple visits |
| Certified Letter Cancellation | Provides tracking and proof | Takes longer, may require follow-up |
| Phone Customer Service | Convenient if follow-up needed | Not always effective for cancellations |
Does Planet Fitness Charge a Cancellation Fee?
Cancelling a Planet Fitness membership can sometimes involve a cancellation fee, but this depends on the type of membership and specific circumstances.
Cancellation Fees and Membership Types
Planet Fitness offers two main types of memberships: No-Commitment and Annual. If you’re on a No-Commitment membership, cancellation fees usually aren’t an issue as long as you provide the required notice period (typically 30 days). However, Annual members who cancel before their contract ends may face a cancellation fee.
If you’re unsure about your membership type or fee details, it’s best to check your contract or speak with a Planet Fitness representative.
“It’s always worth reviewing your contract to understand the terms. Avoid surprises by checking specifics before you decide to cancel.”
Conditions for Waiving the Fee
In some cases, Planet Fitness may waive the cancellation fee if you’re unable to continue due to specific situations:
- Medical Issues: If a medical condition prevents you from using the gym, providing a doctor’s note might allow for a fee waiver.
- Relocation: Moving more than 25 miles from any Planet Fitness location could exempt you from cancellation fees.
- Financial Hardship: Some Planet Fitness locations may consider financial hardship as grounds for waiving fees, though this often requires proof and is handled case-by-case.
Tip: Contact customer service with documentation if you believe you’re eligible for a fee waiver.
Tips for Navigating Planet Fitness Customer Service
Dealing with customer service can sometimes be challenging. Here are a few tips to ensure a smooth experience:
- Document Every Interaction: Keep records of all communications, including emails, letters, and receipts. This is especially helpful if there’s a billing dispute.
- Be Polite but Firm: Clear communication often leads to faster resolutions.
- Ask for the Representative’s Name: If you’re speaking with someone in person or on the phone, ask for their name. This can be useful for follow-up.
Pro Tip: “Approach cancellation with clear documentation and timely follow-ups to avoid unnecessary fees and stress.”
Final Thoughts
Cancelling a Planet Fitness membership doesn’t have to be complicated if you understand the steps and policies. Whether you choose to cancel in person or by certified letter, having the right information and following up can help ensure a smooth cancellation without extra fees. Remember, it’s crucial to keep all documentation until you’re sure the cancellation has processed and payments have stopped.
Frequently Asked Questions
What Happens If I Don’t Cancel My Planet Fitness Membership Properly?
Failing to follow the cancellation policy may lead to continued charges, which can quickly add up. Make sure you follow the proper steps and get written confirmation to avoid unwanted fees.
Is There a Grace Period for Cancelling a New Membership?
Some locations may offer a grace period for cancellations within the first few days or weeks. Check with your specific location or refer to your contract for details.
How Can I Prove I’ve Cancelled My Membership?
Your best proof is a written confirmation from Planet Fitness, either in person or via mail. Retain this documentation, along with any other records of cancellation attempts, for at least a few months.
What’s the Best Way to Contact Planet Fitness About Membership Issues?
For most membership issues, visiting in person can provide the quickest response. However, calling customer service is also an option for those unable to visit a location.
Joseph Dean is a dedicated author at Techy Nomy, specializing in creating easy-to-follow guides on how to cancel and activate various subscriptions. With a passion for simplifying the digital experience, Joseph delivers clear and concise content to help readers manage their services efficiently.